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Compare Wings’ duty is to assist you in the search for flights with the best price among multiple airlines and travel companies. Since we do not make bookings, all cancellations, refunds, and changes in the booking terms relate to the conditions provided by the third party or the airline where the booking was made.
The Provider is obliged to address the cancellation of your flight or service according to the terms set forth by the travel provider or the airline. Different suppliers have different guidelines for the time that a cancellation may be made, fees that may be charged, and accountability for the cancellation. It is wise to check these policies beforehand.
To cancel your flight, you must do so directly through the airline or the travel provider you booked with. Details regarding cancellation will be mentioned in the confirmation email related to your booking.
Cancellations may incur charges. Some bookings, especially discounted deals, may be non-refundable or may have hefty penalties for failure to follow the procedures. Be sure to review these conditions before proceeding with your booking.
Refund eligibility can only be determined by the travel supplier or airline. Compare Wings does not handle funds or issue refunds since we do not sell tickets or collect payments. Please inquire with the provider about your specific refund rights.
The provider will act in accordance with their responsibilities regarding the client's booking. The duration of the refund process may vary based on the provider’s policies and payment methods used.
Some flights may be labeled as non-refundable. It is important to check the fare rules before completing your booking. Compare Wings does not entertain claims regarding non-refundable bookings.
If you wish to make changes, you must contact the provider directly, as each has its own modification policy that may include additional fees or restrictions.
If you miss your flight, refund eligibility will depend on the provider's policy. Some may consider the ticket forfeited, while others may allow changes for a fee.
If your flight is delayed or canceled by the airline, they are typically required to offer alternatives such as rebooking, vouchers, or refunds. The airline’s customer service will provide guidance on next steps.
In certain regions, you may be entitled to compensation for delays or cancellations, governed by the aviation laws of the country of departure or the airline's policies.
We highly recommend purchasing travel insurance to cover unexpected cancellations, medical emergencies, or other travel disruptions. Travel insurance policies typically provide added protection for situations where the provider’s cancellation or refund policy may not cover your needs.
If there are errors with your booking caused by the provider, contact them immediately to rectify the issue. They may offer a correction or refund depending on the situation.
If a mistake is made during booking, the ability to correct this error depends on the provider’s modification policy, and additional fees may apply.
For any cancellations, refunds, modifications, or disputes, you will need to directly contact the provider you booked with. Their customer service team will assist you, and their contact information will be in the confirmation email you received after booking.