Privacy And Policy

Information We Collect and How We Use It

Personal information refers to data that identifies, describes, or can be used to contact you. For this policy, we consider "personal information" and "personal data" to be the same.

Personal Information We Collect Directly From You

When you visit or use our services, we may collect the following personal information directly from you:

• Personal details: Name, age, birthday, gender.
• Contact information: Email address, home address, phone number.
• Booking information: Traveler details (name, frequent flyer info, passport number, country of citizenship), booking references, airline or hotel details, travel itinerary (departure/arrival times, meal preferences, luggage details).
• Account information: Login credentials (email and password) and account settings.
• Social media data: If you link your CompareWings account to social media, we may collect information like name, age, gender, and photos.
• Billing information: Credit/debit card details and billing address.
• Your contacts: Information of people you add or notify through your reservations.
• Preferences: Home airport, seating choices, meal options, communication preferences.
• Reviews: Including any screen name or personal details shared in the review.
• Published content: Travel recommendations or personal info you share in our guides or other platforms.
• Photos: Any images you upload to your profile or through a review.
• Communications: Questions or complaints sent to our support team.
• Promotions: If you participate in a contest, we collect relevant info like photos, captions, and content as per the campaign’s terms.
• Other information: Any additional details you provide through our services or third-party platforms.

You may opt not to provide some of this personal information. However, without it, certain services or features may not be accessible.

Sensitive Personal Information

Some data, like your passport number or citizenship details, may be classified as "sensitive personal information" under certain laws. This information may be necessary for specific bookings. If you choose not to provide it, we may not be able to complete those bookings. Additionally, if you provide sensitive details through text boxes (such as dietary restrictions or special accommodations), we or our travel partners may receive this information. Some services may request access to your precise location, which could also be considered sensitive information. We will not process location data without your permission, and you can revoke consent anytime by contacting us.

Personal Information Generated by Us

As you interact with our services, we generate information about you, including through automatic data collection and inferred data based on your activities. We use technologies like cookies and web beacons to collect information about:

• Device information: Data about your device (mobile, computer, or tablet), such as operating system, browser, IP address, and network settings.
• Usage information: Information about how you use our services, including your searches, preferences, and interaction with links.
• Location data: Approximate location information is collected automatically (city-level), and precise location data may be gathered with your consent.
• Inferences: We combine information to better understand your preferences and tailor our services and advertisements accordingly.
• Email synchronization: If you synchronize your email with your CompareWings account, we may access your inbox to identify travel-related emails and import details into our Trips service.

Personal Information We Get From Third Parties

We may also receive personal information from third-party platforms, travel partners, or other individuals who share travel itineraries with you. This can include:

• Name and contact details.
• Social media data if you connect to our services through a third-party platform.
• Browsing, booking, and advertising details: Information about your bookings, travel preferences, or interactions with third-party websites and services.

How We Use Your Information

We use your personal information for the following purposes:

• Provide the Services: This includes offering services, products, and features through our platform, such as processing bookings with travel partners, reviewing partners, paying for services, and notifying individuals related to your bookings.
• Trips Services: We create a "Trips" account for you if you book through our platform, collecting your travel details to manage itineraries, which can be shared.
• Authenticate Your Account: We verify your login credentials and ensure account security.
• Show Bookings: We display your bookings made through our platform and related services on your account page.
• Communication: We contact you regarding your account, service updates, booking confirmations, and customer service.
• Marketing Communications: We may send marketing messages about our services, those of our group companies, or partners, if permitted by law.
• Service Improvement: We analyze how you use our services to improve and develop new features.
• Processing Payments: Your payment information is used to facilitate transactions.
• Personalization: We tailor search results and offers based on your preferences.
• Advertising: We show relevant ads on our platform and third-party sites.
• Prevent Fraud: We detect and prevent fraudulent or unauthorized activity.
• Legal Compliance: We comply with laws, handle requests from authorities, and protect our rights.
• Consent: Where required, we seek your consent for specific uses of your personal information.

Trips Services

If you register for a "Trips" account or make a booking through our platform, we collect your travel details and maintain your itineraries. You may also sync your email account to allow us to access your booking confirmations.

Electronic Communications

We communicate with you electronically, through emails, text messages, and push notifications, to provide service updates, booking confirmations, receipts, security alerts, and marketing messages.

Our Role as Data Controller

For purposes of data protection laws, we act as the data controller, determining how and why your personal information is processed.

Legal Basis for Processing

We rely on the following legal bases to process your personal information:

• Fulfilling our contract with you.
• Complying with legal obligations.
• Serving our legitimate interests.
• Obtaining your consent, where applicable.

Sharing Your Information

We share your personal information as follows:

• With Travel Partners.
• With Group Companies.
• With Business Partners.
• Social Networking.
• Payment Processing.
• Service Providers.
• Corporate Transactions.
• Legal and Safety Purposes.
• At Your Request.

How We Store and Protect Your Information

CompareWings takes commercially reasonable steps to safeguard your information. We employ technical, administrative, and physical security measures to protect your data.

Retention

We may retain your personal information for as long as your account is active, and for up to five years afterward.

Cookies

When you visit or use our services, we collect information about your activities through cookies, web beacons, and similar technologies.

Your Choices and Rights

Choices for Communications:

• Email: To stop receiving marketing emails, click the "unsubscribe" link.
• Push Notifications: Control push notifications through your mobile device’s settings.
• Text Messages: To stop receiving text messages, reply STOP.

Legal Rights

Depending on your location and applicable law, you may have the following rights:

• Access to your personal information.
• Correct or update your personal information.
• Request deletion of your personal information.
• Restrict how we process your personal information.
• Opt-out of the "sale" of your personal information.
• Data portability.
• Object to how we use your information.

Contact Us

If you have any questions about this privacy policy, please contact us at info@comparewings.com